This is the privacy notice of Playsound Services Ltd
We respect your privacy and are determined to protect your personal data. The purpose of this
privacy notice is to inform you how we look after your personal data when you visit our website
(regardless of where you visit it from) and or receive Marketing information. We’ll also tell you about
your privacy rights and how the data protection law protects you.
What is the purpose of this privacy notice?
This privacy notice aims to give you information on how we collect and process your personal data
through your use of our website, email and telephone communication, including any data you may
provide through our website etc when you for example you make a request for a quote online or
verbally enquire about a service or product etc.
This website is not intended for children and we do not knowingly collect data relating to children.
Data controller(s)
Playsound Services Ltd is the controller and responsible for your personal data (collectively referred
to as ["COMPANY"], "we", "us" or "our" in this privacy notice). Our contact details Unit 3, Paxton
Place, West Pimbo, Skelmersdale WN8 9QH, Tel/fax 01695 717229.
sales@playsoundplaygrounds.co.uk
For all data matters contact the Data Protection Officer Brian Collins.
Personal data, or personal information, means any information about an individual from which that
person can be identified. You can find out more about personal data from the Information
Commissioners Office.
We may collect, use, store and transfer different kinds of personal data about you which we have
grouped together follows
Identity Data includes first name, last name, username, marital status, title, date of birth, gender.
Contact Data includes billing address, delivery address, email address, telephone numbers and bank
details.
We do not collect any Special Categories of Personal Data about you (this includes details about
your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions,
trade union membership, information about your health and genetic and biometric data). Nor do we
collect any information about criminal convictions and offences.
If you fail to provide personal data
Where we need to collect your personal data by law, or under the terms of a contract we have with
you and you fail to provide that data when requested, we may not be able to perform the contract we
have or are trying to enter into with you (for example, to provide you with goods or services). In this
case, we may have to cancel a product or service you have with us but we will notify you if this is the
case at the time.
We use different methods to collect data from and about you including through:
-Directly. You may give us your identity, contact and financial data by filling in forms or by
corresponding with us by post, phone, email or otherwise. This includes personal data you
provide when you:
-Purchase products or services
-Account Application forms
-Request marketing to be sent to you
-Company Database
We will only use your personal data when the law allows us to. Most commonly, we will use your
personal data in the following circumstances:
-Consent: this is where you have given us clear consent as you have not opted out to
process your personal data for a specific purpose, example through Trade and Marketing.
-Performance of Contract: this means processing your data where it is necessary for the
performance of a contract to which you are a party or to take steps at your request before
entering into such a contract.ie you have bought something from us.
-Legitimate Interest: this means the interest of our business in conducting and managing our
business to enable us to give you the best service/product and the most secure experience. We
make sure we consider and balance any potential impact on you (both positive and negative) and
your rights before we process your personal data for our legitimate interests. We do not use your
personal data for activities where our interests are overridden by the impact on you (unless we
have your consent or are otherwise required or permitted to by law).
-Comply with a legal or regulatory obligation this means processing your personal data
where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
We do not always rely on consent as a legal basis for processing your personal data. You have the
right to withdraw consent to marketing at any time by contacting us and confirming the unsubscribe
option.
PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA
We have set out below a description of all the ways we plan to use your personal data:-
- Maintaining accounts and records
- Informing individuals of events, news and activities
- To enable us to answer enquiries and provide services and supplies
- To provide product information and updates
Marketing
We strive to provide you with choices regarding certain personal data uses around marketing and
advertising.
Promotional offers from us
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we
think you may want or need, or what may be of interest to you. This is how we decide which
products, services and offers may be relevant for you.
You will receive marketing communications from us if you have requested information from us or
purchased goods or services from us or if you provided us with your details and you have not
opted out of receiving that Marketing.
Third-party marketing
We will not share your data with any third-party marketing.
Opting out
You can ask us to stop sending you marketing messages or material by contacting us at any point.
Where you opt out of receiving these marketing messages or material, this will not apply to
personal data provided to us as a result of a product purchase, product experience or any
other transaction.
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably
consider that we need to use it for another reason and that reason is compatible with the original
purpose. If you wish to get an explanation as to how the processing for the new purpose is
compatible with the original purpose, please contact the Data Protection Officer at
sales@playsoundplaygrounds.co.uk or 01695 717 229, address, Playsound Services Ltd, Unit 3,
Paxton Place, West Pimbo, Skelmersdale WN8 9QH.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain
the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in
compliance with the above rules, where this is required or permitted by law.
We may have to share your personal data with the parties set out below for the purposes set out in
paragraph 4 above.
-Internal Third Parties - including sales, purchasing, office administration, production
-Sub-contractors
-External Third Parties Service such as
-Providers who act as processors and provide IT and systems administration
-Professional advisers including lawyers, bankers, auditors and insurers based in the UK who
provide consultancy, banking, legal, insurance and accountancy services to us.
-HM Revenue & Customs, regulators and other authorities based in the UK who require
reporting of processing activities in certain circumstances.
-Third parties to whom we may choose to sell, transfer, or merge parts of our business or our
assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change
happens to our business, then the new owners may use your personal data in the same way as
set out in this privacy notice.
We require all third parties to respect the security of your personal data and to treat it in accordance
with the law. We do not allow our third-party service providers to use your personal data for their
own purposes and only permit them to process your personal data for specified purposes and in
accordance with our instructions.
We do not transfer your personal data outside the European Economic area
We have put in place appropriate security measures to prevent your personal data from being
accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit
access to your personal data to those employees, agents, contractors and other third parties who
have a business need to know. They will only process your personal data on our instructions and they
are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you
and any applicable regulator of a breach where we are legally required to do so.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it
for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature,
and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of
your personal data, the purposes for which we process your personal data and whether we can
achieve those purposes through other means, and the applicable legal requirements.
By law we have to keep basic information about our customers including contact, identity, financial
and transaction data for six years after they cease being customers for tax purposes. In some
circumstances, you can ask us to delete your data: see Your legal rights below for further
information.
Unless subject to an exemption under the data protection laws, you have the following rights with
respect to your personal data:
-The right to request a copy of the personal data which we hold about you;
-The right to request that we correct any personal data if it is found to be inaccurate or out of
date;
-The right to request your personal data is erased where it is no longer necessary to retain such
data;
-The right to withdraw your consent to the processing at any time, where consent was the lawful
basis for processing your data;
-The right to request that we provide you with your personal data and where possible, to transmit
that data directly to another data controller, (known as the right to data portability), where
applicable 9i.e. where our processing is based on consent or is necessary for the performance of
our contract with you or where we process your data by automated means);
-The right, where there is a dispute in relation to the accuracy or processing of your personal
data, to request a restriction is placed on further processing;
-The right to object to our processing of personal data, where applicable i.e. where processing is
based on our legitimate interests (or in performance of a task in the public interest/exercise of
official authority); direct marketing or processing for the purposes of scientific/historical research
and statistics).
If you wish to exercise any of the rights set out above, please contact the Data Protection Officer at
sales@playsoundplaygrounds.co.uk or 01695 717229. Address Playsound Services Ltd, Unit 3,
Paxton PLACE, West Pimbo, Skelmersdale WN8 9QH.
No fee required – with some exceptions
You will not have to pay a fee to access your personal data (or to exercise any of the other rights).
However, we may charge a reasonable admin fee if your request is clearly unfounded, repetitive or
excessive. Alternatively, we may refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure
your right to access your personal data (or to exercise any of your other rights). This is a security
measure to ensure that personal data is not disclosed to any person who has no right to receive it.
We may also contact you to ask you for further information in relation to your request to speed up
our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer
than a month if your request is particularly complex or you have made a number of requests. In this
case, we will notify you and keep you updated.
This version was updated May 24th 2018
We are continually reviewing our data processes beyond May 25th 2018
Please keep us informed if your personal data changes during your relationship with us. It is
important that the personal data we hold about you is accurate and current.
To exercise all relevant rights, queries or complaints in relation to this policy or any other data
protection matter between you and us, please in the first instance, please contact the Data Protection
Officer at sales@playsoundplaygrounds.co.uk or 01695 717229, Address Playsound Serevices Ltd,
Unit 3, Paxton Place, West Pimbo, Skelmersdale WN8 9QH.
If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint
with the Information Commissioners Office on 03031231113 or via email
https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner's Office, Wycliffe
House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England, UK.
